Updated May 2018

Who we are

(‘We’) are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on how we process and protect any information that you give, or we collect, when you use this website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Our nominated data controller isProtect & Serve Home Security Limited, 4 Emmanuel Court, Reddicroft Sutton Coldfield, West Midlands B73 6AZ.

What personal data we collect and why we collect it

How long do we keep your data

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit your data via a form(s) on this website. We record and store the following data.

  • Name
  • Company Name
  • Email Address
  • Telephone Number
  • Address
  • IP Address

If you chose to Opt into our marketing list, then we may contact you using the above data.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may process data about your use of our website and service] (“usage data”). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [Google Analytics]. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]]. You can read Googles privacy policy here. https://policies.google.com/privacy

Who we share your data with

We may share your data with the following Third Parties.

For purposes of our accreditation with the SSAIB – Security Systems and Alarms Inspection Board, trading as SSAIB (Company Number 02508504) we are obliged to share customer name and address details with them. Details can be found here regarding their privacy policy in regards to the information they hold. https://ssaib.org/page/privacy-policy—home-owner

To ensure our customers have the required monitoring in place we provide your details to a third party who uses your data to contact you in connection with any alarm activations. They do not share any personal information and have appropriate data protection policies and procedures in place to safeguard your details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

All data transmitted through this website is encrypted and secure.

What data breach procedures we have in place

In the event of a personal data breach we will notify the ICO within the required 72 hours and provide them with

  • a description of the nature of the personal data breach including, where possible:
    • the categories and approximate number of individuals concerned; and
    • the categories and approximate number of personal data records concerned;
  • the name and contact details of the data protection officer
  • a description of the likely consequences of the personal data breach; and
  • a description of the measures taken, or proposed to be taken, to deal with the personal data breach, including, where appropriate, the measures taken to mitigate any possible adverse effects.
Back to Top
Call Now